Return & Refund Policy

At Cold Culture Store, we want you to have a positive shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy explains how you can request a return or refund.

Returns

If you are not satisfied with your purchase, you may request a return within the applicable return period for your order.

To be eligible for a return, the product should be:

Unworn and unused
In its original condition
Free from stains, damage, or alterations
Returned with original tags and packaging where applicable

Please package your return securely to help prevent damage during transportation.

How to Request a Return

Before sending an item back, please contact our customer service team.

Email: info@coldculturestore.es

Please include the following information:

Full name
Order number
Product name
Reason for return
Photos of the product if it is damaged or faulty

Our team will review your request and provide the relevant return instructions.

Refunds

Once we receive your returned item, it may be inspected to ensure that it meets the applicable return requirements.

If your return is approved, your refund will normally be issued using the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or bank.

Damaged or Faulty Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Send us your order number and clear photographs showing the problem. Our team will review the issue and provide an appropriate solution.

Your applicable statutory consumer rights are not affected by this policy.

Incorrect Items

If you receive an item that is different from the product you ordered, please contact us at:

info@coldculturestore.es

Please provide your order number and details of the incorrect item so we can assist you.

Exchanges

If you would like to exchange an item for a different size or product, contact us before returning it.

Exchanges are subject to availability. If the requested replacement is unavailable, an eligible refund may be provided instead.

Sale Items

Discounted or sale items may have specific return conditions. However, applicable legal rights relating to faulty, defective, or incorrectly described products remain unaffected.

Return Shipping

Return shipping arrangements and costs may depend on the reason for the return and applicable consumer rights.

If an item is faulty, damaged, or incorrectly supplied, please contact us before returning it so we can provide the appropriate instructions.

Important Information

Please do not send a return without contacting us first. This helps us identify your order and process your return correctly.

We recommend keeping your return postage receipt or tracking information until your return has been completed.

Nothing in this policy is intended to limit your statutory consumer rights.

Contact Us

If you have any questions about returns, refunds, exchanges, or your order, please contact Cold Culture Store: